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Delivery Information

How much is delivery & when will it be delivered?

Our policy is to despatch goods within 24 hours of receiving your order, excluding weekends and bank holidays to UK mainland addresses. Delivery to The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may take slightly longer to reach you. Once an item is with our courier delays or accidental damage may occur & will be dealt with accordingly.

Orders over £149.99 (excluding VAT) to most parts of mainland UK have free delivery. This excludes any large or heavy items. Standard carriage charges apply at £5.95 plus VAT, and our express service charges are £7.95 plus VAT. 

Please note that some of our items are sent directly from our suppliers, so are subject to a longer delivery time.

We always look at reducing costs where possible, our pricing structure is one of the most competitive in the industry and feel a minimum order is necessary to keep prices low.  

What happens to my order if I am not in when the courier attempts to deliver it?

If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You can then collect the parcel directly from your local depot. 

My order is due for delivery today what time will it be delivered?

Your order will be delivered between the hours of 7am and 6pm. The majority of deliveries will require a signature.  If you have provided a UK mobile number or email address during checkout and your order is being despatched via DPD or Hermes then you should get a notification in the morning of delivery advising of your hour delivery time slot or a delivery window.

If you have any questions regarding delivery procedures please contact us.